Profile and Identity Verification
When you first open Account Settings, you will see your profile section. Here you enter your full name, date of birth, email address, and phone number. These details must match the documents you submit for identity verification—a requirement we enforce to protect your account and comply with local regulations.
Identity verification (KYC) is mandatory before you can withdraw funds. We accept Indonesian national ID (KTP), passport, or driver's license. Upload a clear photo of the front and back of your document using the upload button in the Verification tab. Our team reviews submissions during business hours and notifies you by email once your identity is confirmed.
If your submission is rejected, we send a detailed message explaining what to correct. Common issues include glare on the document, mismatched names, or expired IDs. Resubmit a corrected photo and we will review it again. This process typically takes one business day.
Once verified, your account unlocks full withdrawal access. You can then link payment methods, request payouts to DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), and enjoy uninterrupted gaming across all categories.
Payment Methods and Withdrawal Setup
The Payment Methods section lets you add, edit, and remove deposit and withdrawal wallets. mangga toto supports multiple local payment channels so you can fund your account and cash out winnings using the method most convenient for you.
- Digital wallets: online payment, e-wallet, mobile banking, local payment, and online payment. Link your wallet by entering your registered phone number and confirming the connection via your wallet app.
- Bank transfers: e-wallet, mobile banking, local payment, and online payment. Provide your account holder name and account number. We verify bank details before processing your first withdrawal.
- e-wallet: A unified QR code standard supported across Indonesian payment networks. Scan the code in your Account Settings to link mobile banking as a deposit or withdrawal method.
To withdraw, navigate to the Withdrawal tab, select your linked payment method, enter the amount, and confirm. Withdrawals are processed during business hours. Response times vary by method: digital wallets typically complete within 1–2 hours, bank transfers within 1–3 business days. You will receive an email confirmation once your withdrawal is sent.
Gaming Preferences and Notifications
Account Settings includes a Preferences section where you control how you receive updates and manage your gaming experience. You can toggle email notifications for deposit confirmations, withdrawal status, and promotional announcements. You can also set your preferred language (English or Bahasa Indonesia) and time zone.
Notification settings are separate from account security. Even if you disable promotional emails, you will still receive critical alerts—such as login attempts from new devices, identity verification updates, and withdrawal confirmations. These messages help protect your account.
Keeping your notification settings updated ensures you never miss important account alerts or withdrawal confirmations.
Transaction History and Account Activity
The Transaction History tab displays all your deposits, withdrawals, and gaming activity. Each entry shows the date, time, amount, payment method, and status. You can filter by transaction type (deposit, withdrawal, game play) or date range to find specific records.
This history is useful for reconciling your account balance, tracking payment method usage, and reviewing your gaming patterns. If you spot an unauthorized transaction or have questions about a specific entry, contact our support team with the transaction ID and date. We investigate discrepancies and respond within one business day.
- Deposit Status
- Shows "Pending" while processing, then "Completed" once funds arrive. subject to verification (local payment, e-wallets) usually complete within minutes.
- Withdrawal Status
- Displays "Pending" during processing, then "Completed" when sent to your payment method. You receive an email confirmation at each stage.
- Game Activity
- Records all bets placed on football markets, live casino tables, slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports events.
Security and Account Recovery
Your Account Settings security tab manages your login credentials and recovery options. We recommend setting a strong password (at least 8 characters, mixing letters, numbers, and symbols) and updating it every 3 months.
If you forget your password, use the "Forgot Password" link on the login page. Enter your registered email address and we send a reset link. Click the link, create a new password, and log back in. This process takes a few minutes.
If you cannot access your email or believe your account has been compromised, contact our support team immediately. Provide your registered phone number and the email address on file. We verify your identity and help you regain access. Account recovery typically takes 1–2 business hours during business hours.
Security Best Practices
- Use a unique password not shared across other sites
- Keep your email and phone number current in your profile
- Log out after each session, especially on shared devices
Common Mistakes to Avoid
- Do not share your password or login details with anyone
- Do not click suspicious links claiming to verify your account
- Do not use public WiFi to access your account on mobile
Contact and Support
Our support team is available to help with Account Settings questions, document uploads, payment issues, and account recovery. You can reach us via email, live chat, or phone during business hours (Monday–Friday, 09:00–18:00 Jakarta time). Response times are typically 1–2 hours for live chat and email.
When contacting support, have your registered email address and phone number ready. If you are reporting a payment issue, include the transaction ID and date. For document upload problems, describe what error message you received and which document type you are submitting.